Product

No, it made of soft material, when you put it in water it will self sealing. When hitting someone, the water will quick splash.

No, they're made of thin flexible silicone. I guess if you threw it super hard and hit someone just right with the tiny magnets, it could hurt but they're pretty well covered in the softer material. We had no issue with this with our kids. These were a huge hit and all the parents at our neighborhood pool were asking where we got them.

You could use warm soapy water and that’s it.

The magnetic suction design of our products is superior to that of most sellers in the market. at present, it has applied for a U.S. patent. this magnetic suction device will not affect your hand feeling when you use it, and will not leak water before you self-sealing fill and bump open.play and have fun in hot summer. wonderful indoor and outdoor water toys for kids and adults!

They are made of silicone material and they are reusable and recycle. Won't pollute environment.

Our water balloon is not like the traditional water balloon, you put the water balloon directly into the water, They can automatically fill with water and automatically closed.

Order

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us

Your order may have been canceled for a number of reasons. If your order (or part of your order) is canceled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.

If you still have questions about your order cancelation, we recommend you get in touch with our customer care team by filling out the contact form here.

We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:

- Order Number
- Full Name
- Name of item missing and item received
- Images of item received

At the moment, we don't have Gift Cards available for purchase.

Shipping & Returns

You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folder or contact us by email at info@soppycid.com You can also view tracking numbers once your order has shipped by logging into your customer account. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking may take around 24-48 hours to update after dispatch.

We are committed to ship orders the next business day, so once an order has been processed we cannot change the address.

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up. If the order is still not found please contact logistics shipping company who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with logistics shipping company to resolve the issue.

We offer free shipping on all orders. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for US and International shipping.

We are committed to ship orders the next business day, but for some delays, processing can take up to 2~3 business days. You will receive an email with the tracking number as soon as it is shipped and you can track your delivery progress there. Please refer to our Shipping Page for our time frame of processing and shipping items.

Typically, we don't offer returns, but we will replace a damaged or broken product if you notify us within 15 days. We only offer a replacement if full proof is provided that it was damaged by the manufacturer or during delivery. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take up to 7 business days for your bank or credit card company to process and post the refund too.

ACCOUNT

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. Your data is completely safe.

GET THE LATEST NEWS & EXCLUSIVE OFFERS FROM SOPPYCID

Receive updates on our latest developments, promotions and so much more. Don’t miss out!