FAQ

The diameter of the water balloon is 2.36 inches(6cm), and it is easy to refill with water.

Yes, this self-patented reusable water balloon is made with the latest upgraded magnetic technology and extremely durable high-quality silicone, each of our water balloons can be reused over 1,000 times under normal conditions to help you save a lot of money.

No, it made of soft material, when you put it in water it will self sealing. When hitting someone, the water will quick splash.

Our water balloons are made of premium quality silicone material without any dyes. It will not stain your clothes or lawn.

Dear, they do not contain latex. The new summer water balloons toy is made of silicone material, which is odorless, safe and environmentally friendly, and has a smooth surface. Soft material parents do not have to worry about their children being injured. Our products are of high quality, your satisfaction is the best encouragement to us, if you are not satisfied with the quality of the products, you can rest assured to return. I hope you enjoy it.

The magnetic suction design of our products is superior to that of most sellers in the market. at present, it has applied for a U.S. patent. this magnetic suction device will not affect your hand feeling when you use it, and will not leak water before you self-sealing fill and bump open.play and have fun in hot summer. wonderful indoor and outdoor water toys for kids and adults!

Yes, You Can Use This Water Balloon for bath bomb molds, Also Water Balloon Toys are great for pool toys, beach games, beach supplies and accessories, beach toys, summer toys for outdoor games and activities, water polo fighting games on lawns, pools, beaches and backyards. Suitable for many occasions.

They are made of silicone material and they are reusable and recycle. Won't pollute environment.

Our water balloon is not like the traditional water balloon, you put the water balloon directly into the water, They can automatically fill with water and automatically closed.

You could use warm soapy water and that’s it.

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, Please click here and enter your Order Number to see your order details.
3. We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking may take around 24-48 hours to update after dispatch.

It is only possible to make a change to your order within 2 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2hours) at info@soppycid.com with your change/cancellation request details included.

Your order may have been canceled for a number of reasons. If your order (or part of your order) is canceled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.

If you still have questions about your order cancelation, we recommend you get in touch with our customer care team by filling out the contact form here.

We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:

- Order Number
- Full Name
- Name of item missing and item received
- Images of item received

At the moment, we don't have Gift Cards available for purchase.

We are just as excited as you are to receive your new product. Shipping times can vary and we work very closely with our carriers to ensure you receive your order as soon as possible. Please allow 1-3 business days for your order to process at our warehouse before shipping. Orders that are shipped via ground shipping typically arrive in 5-7 business days while orders shipped via expedited shipping will arrive in about 2-4 business days. *Please note that carrier processing can impact these time frames.

Please refer to our Shipping Page for our time frame of processing and shipping items.

Local taxes and import duties may incur in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

You can only change the shipping address before your order ships. You can contact us at info@soppycid.com to send the correct shipping address. Our representatives will help you to correct the address.
Once your order has been shipped, we cannot change the delivery address nor delivery options. Customers will be responsible for the re-shipping cost.

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up. If the order is still not found please contact logistics shipping company who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with logistics shipping company to resolve the issue.

We offer free shipping on all orders. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for US and International shipping.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’.
2. Click on the unpaid order that you want to complete the payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Soppycid offers 30 days no-questions-asked return policy. The returned product must satisfy a re-sale condition with its original packaging. We only offer a replacement if full proof is provided that it was damaged by the manufacturer or during delivery. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.

Please contact info@soppycid.com to start your return process. Any return without Soppycid approval or Soppycid provided return label will be rejected.
If you receive a defective or damaged product, please notify us at info@soppycid.com and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without any notification, we will not be able to process the return.

Once our team receives and inspects your returned product, our accounting team will initiate your refund within 5-10 business days. An email confirmation will be sent to the email address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

1. Contact Us: Contact us and provide your name, order number, the item for exchange or return, photos of the return item, and reasons for your return. Then, we will send you a printable shipping label with instructions. It contains our return address and basic information about your returned order.
2. Print the return label: Pack your return item(s) properly into the original box, and glue the return label we provided outside the box.
3. Take the package to a post office near you: Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels.
4. We notify you when we get it: We will process your return in 1-3 business days of receipt of the package.
5. Getting your refund: Your refund will be issued into your original payment method soon after we checked your package mets the return standard. Please allowed 10-15 business days for the refund to show up in your bank account(the refund processing time may vary from bank to bank).

Soppycid offers a 6-Month manufacturer warranty following delivery for any failures or defects that occur through normal use.
The warranty won’t be renewed for the replacement.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. Your data is completely safe.

We are always looking for opportunities to connect with you. For all sales inquiries, please contact our Suppport Team and provide as much information as possible. Your submission will then be sent directly to the appropriate person and they will contact you if this opportunity is of interest!